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CS MANAGER (Provide a Customer Contact team that provides Excellent…
CS MANAGER
Provide a Customer Contact team that provides Excellent service as a standard :star: :star: :star: :star: :star:
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More visibility between dept. We need to ring to ask re special delivery - is there a better way that is seamless?
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Call Quality to be automatically feedback through a staff folder or portal so that its instant. Already looking at educating the customer - now look at disposition of calls how can we reduce?
Hours - look at 8-6 during the winter months? how do we staff this - utilise the temps for these hours?
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Staffing for Dept
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- The supervisor level gives the tiered effect for progression for team members and aspirations of the next move
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