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ServiceNow ITSM (Interfaces (SOAP (Debugging incoming SOAP envelope (To…

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  - - - To capture incoming SOAP envelope XML in the system log, add the property glide.processor.debug.SOAPProcessor with a value of true.
        When enabled, this property adds the incoming SOAP envelope in the Message field of the system log (System Logs > All). Disable this debugging feature as soon as you are finished so that the log is not overwhelmed with excessive and unnecessary debugging information.
    - - To prevent SOAP responses from containing empty elements, an administrator can create a system property called glide.soap.omit_null_values and set the value to true
    - - Create and set the property glide.web_service.hierarchical to true.
        The client of the API can also override this value by invoking the SOAP web service with the URL parameter hierarchical=true.
    - - When strict security is enforced on a system, the HTTP authenticated user must have the soap_script role to execute the scripted web service.