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Underlying Competencies (Analytical Thinking
and Problem Solving…
Underlying Competencies
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Business Knowledge
Business Acumen
Purpose Understand fundamental business principles and best practices.
Definition
- Understand characteristics common to most organizations e.g legal, finance, logistics, sales, marketing, HR etc
Effective measures
- Understanding business environments, operations, process and practices.
- Regulations, compliance and governance
- Auditing
- Security
Industry knowledge
Purpose Own Organizations industry
Definitions
Understanding the competitive forces that shape an industry
Effective Measures
- Keep up to date
- Trends
- Competitiors and partners
- Trade publications
- Regulatory environment
Organizational knowledge
Purpose Know your own organization
Definition
Understanding of the business architecture of the organization being analyzed.
Effective Measures
- Terminolgy/Jargon
- Products & Services
- SME's
- Relationships
- Politics
Solution knowledge
Purpose Identify most effective means of implementing a change.
Definition
Familiarity with the workings of a solution leads to ability to more easily identify and recommend changes that can be implemented easily while still providing benefit
Effective Measures
- Reduce time cost to implement a change
- Shorten requirements elicitation time
- Additional capabilities
Methodology knowledge
Purpose Understand the methodologies used by the organization
Definition
How change is approached and managed
Organizations adopt or create their own methodologies
Effective Measures
- the ability to adapt to changes in methodologies
- the willingness to use or learn a new methodology
- familiarity with the terms tools and techniques prescribed by a methodology
Communication Skills
Verbal
Purpose: Conveys ideas, concepts and opinions to a variety of stakeholders
Description
- Convey information from the receiver to the sender
- Express business ideas, analysis, concepts facts and opinions
Effective Measures
- Restating concepts to ensure all stakeholders understand
- Assisting conversations to reach productive conclusions
- Communicating an issues most important point in a calm and rational manner and presenting solution options
Non_Verbal
Purpose: Body movement, Posture, Facial expressions, gestures and eye contact
Definition
- Convey more meaning than words alone
- Begins as soon as one person sees the other
- Verbal vs non verbal
Effective Measures
- Being aware of body language but not assuming
- Intentional awareness of personal non-verbal communication
- Improving trust and communication
- addressing and resolving situations where non-verbal does not agree with verbal
Written
Purpose Business Analysts use written communication to convey ideas, facts, concepts and opinions to a variety of stakeholders
Definition-
- Use text, symbols, models and sketches to convey and share information
- Requires broad vocabulary, good grammer and style
- Takes time to develop
Effective Measures
- Adjusting the style of writing for the needs of the audience
- Proper use of grammer and style
- Choosing the words the audience will understand the intended meaning of
- Ability of the reader to paraphrase and describe the content of
Listening
Purpose Accurately understand information that is communicated verbally
Definition
- Not just hearing
- Understand meaning in context
- Active Listening ( Summarise and repeat)
-Measures of effective listening
- Giving the speaker undivided attaention
- Acknowledging the speaker with verbal and non verbal encouragement
- Use skills by deferring judgement and responding appropriately
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Interaction Skills
Teamwork
Purpose Work Productively with team members, stakeholders or any other vested partners so that solutions can be effectively developed and implemented
Definition
- Working in Teams
- Relationships critical to success
- Recognise team dynamics
- Conflict is common
- Trust
Effective Measures
- Fostering a collaborative working environment
- Effectively resolving conflict
- Developing trust among team members
- Support among the team for shared achievements
- Promoting a shared sense of ownership of the team goal
Underlying Competencies
- Provides a description of the behaviours, characteristics, knowledge personal qualities that support the practise of business analysis
- Not unique to the business analysis profession
- Are fundamental skills required