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governance (G) (e-Governance(EG) (benefits/significance (efficient govt…

- - - - less corruption
      - increased transparency
      - cost reductions
      - better accountability
  - - - ie b/w govt agencies /departments
      - paperless working
    - - tax collection - GSTN network
      - payment of bills and penalties
      - sharing information
      - SWIFT initiative - single window interference for trade -by CBEC, reduce interference with govt agencies in trade across borders
    - - attendance record
    - - payment of online bills
      - online filing of complaints
      - availability of information online
      - computerisation of land records - by dep of land resources (MRD)
      - MyGov - for citizens' participation/engagement in various activities
      - digi locker - to store documents
  - - - low IT literacy
      - resistance to change - from paper to web based systems
      - lack of devices- computer, smartphones, with citizens, esp poor, for utilisation of e-g services - also creates digital divide
      - language barrier - english not understandable by many
    - - poor user interface of govt websites/apps
      - interoperability (ability of computer systems to exchange an utilise info) - for simultaneous implementation of existing and newly developed applications
      - multi-modal interaction - accessing service through diff types of devices
      - privacy and security - of citizens' data
      - connectivity to backward areas
      - usage of local languages in e-g applications
      - lack of human resources - matured technicians reqd
    - - huge cost - for estd, operating and maintenance
      - rapidly changing tech. env requires regular up-gradation of tech. infra
  - - - policies - citizen centric considering ground realities
      - empathetic and responsive govt mechanisms
    - - e-g leading to ' ease of living ' of people
    - - MoAviation directed airline companies to reduce flight cancellation charges
  - - - India Enterprise Architecture
      - framework for developing architecture - treating govt as single enterprise
      - 1 account for each individual - to avail all govt services(- eliminate need to visit separate sites/logins)
    - - managed by national e-gov division
        
        independent business division
        
        estd by MoEITY
        
        support both centre/state initiatives
      - to make all govt services available online
    - - Pro- Active Governance and Timely Implementation
- - - - executive
      - judiciary
      - legislature
- - - - for an action to be evaluated properly, there should be access to all necessary information
- - - - by various states
      - called right to public service act (RTPS act)
      - plays onus of delivery on service provider with penalties for delays
- - - - responsive
        
        timely delivery of services
        
        redressal of citizens' grievances
        
        citizen friendliness/oriented
      - effective/efficient
        
        optimum/sustainable use of resources
        
        protection of environment
      - equitable/inclusive
        
        esp most vulnerable to have opportunities and are heard
      - participatory
        
        of all sections
        
        needs to be informed and organised - hence includes freedom of association and expression and organised civil society
      - transparent
        
        information to be provided in easily understandable forms
        
        info directly accessible to those affected by the decisions
      - consensus oriented
        
        mediation of diff interests to reach broad consensus
        
        requires long term perspective on dev of society as whole
      - accountable
        
        to those who will be affected by its actions
        
        transparency is pre-requisite
      - follows the rule of law
        
        impartial enforcement
        
        protection of human rights
        
        independent judiciary
        
        impartial police force
    - - long term perspective on human dev
      - understanding of historical, societal complexities