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Counselling (Benefits of counselling (Increased commitment, morale &…

- - - - select certain problems to be tackled & form goals. Prioritise by making specific time frames to achieve them
    - - Make sure employee is committed to carry out the goals
  - - - Help employees to relook their problems from different point of view
    - - Employees have to accept that there is a problem exist & that the problem is caused by themselves, not the others
    - - Inform employees that they r responsible for their problems & solutions
  - - - Genuineness
        
        be yourself, don't put up a fake front
      - Empathy
        
        conveys that u have heard, understood & accepted of what they say. They might be able to share more personal n emotional feelings
      - Equality
        
        Not a meeting bw supervisor n employee, treat them as equal individual
      - Confidentiality
        
        Set clear boundaries b/w what is to be kept confidential & those that is not
      - Respect
        
        Make them feel worth listening to, treat them as unique individuals
- - - - Arises from individual themselves & not from org, due to the way they are & how they behave
    - - Resulted from people living & working together in the same org
  - - - Signs
        
        Sadness, depression, lack of concentration, increase in errors, anger & over-reacting
      - Approach
        
        Talk to ventilate feelings, join contact groups with people of the same experience
    - - Signs
        
        Change in appearance, eating disorder
      - Approach
        
        Refer to Doctor
    - - Signs
        
        Poor concentration & performance, critical of spouse, increase drinking
      - Approach
        
        Friendly, but neutral approach. Avoid agreeing with employee which may deteriorate situation
    - - Signs
        
        Malnutrition, poor concentration, impaired judgement, mood swings
      - Approach
        
        Refer to specialists, take disciplinary actions
    - - Sign
        
        Sadness, suicidal thoughts, self harm, loss of self confidence
      - Approach
        
        Refer to a therapist
    - - Sign
        
        Constantly being worried & distracted, poor concentration & frustrated
      - Approach
        
        Do general counselling (listening & reforming). refer to debt & financial specialist
- - - - deals with personal problems affecting job performance
    - - deals with the lack of job knowledge (people development, on the job) affecting job performance