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IT Services (Hosting (Realtime 24x7 monitoring (Agree standard KPIs,…
IT Services
Hosting
Realtime 24x7 monitoring
Agree standard KPIs
Publishing monitoring subset to the clients
Active/Active
RTO/RPO close to zero
Automated patching intervals
Integration of connetivity (HSCN, N3, PSN, Internet)
End to End Encryption
Real time reporting instances
Azure style billing/consumption/approval/cost catalogue
On demand compute capacity
Elastic computing
Automated deployment
24X7 NOC
Security/compliance
Automated security auduting - SIEM
Scrubbing service
Hosting non-servelec but related customer systems
Independent hosting service desk
SaaS/PaaS/IaaS
Standard offering gold/silver/bronze
OpenStack Vendor agnostic environment - Agility
Accredited infrastructure engineers
Invest in training
Internet First
Scrubbing and 2FA
Corporate IT
High availability
Proactive monitoring
24x7 operations
Connectivity (MPLS)
Better collaboration
Kit and licensing refresh
Service (OLAs)
New ITSM
Accessibility (ease of)
Enable WFH
BYOD
Seamless Wired/Wireless connectivity across offices
Single domain
Self service portal
Tool to track enablement of business objectives through IT
Security/Governanace
Auto scans
change impact/management/assessment
Standardise technology stack
Merge IT/Hosting services