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Conflict Management 2 (Keys to effective management of conflict (Work…
Conflict Management 2
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The Negotiation Process
- Clarification & Justification
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- Bargaining & Problem-solving
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- Definition of ground rules
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Gather information to prepare for negotiation, qns to be asked. Clear on ur desires & other party desire
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Effects of success
Improves self image, more complacent & improved grp cohesiveness & cooperation
Effects of failure
Deny reality of losing, finding excuses, do not admit failure