Please enable JavaScript.
Coggle requires JavaScript to display documents.
WayComm (Platform Scaling (People (Max, Kay), Process (Infrastructure…
WayComm
Platform Scaling
People
Max
Kay
Process
Infrastructure Intiatives
Product
Infrastructure Sprint
BI Scaling
Chat
Chat Productivity
Chat Optimization
Suggested PDR & BOTS
Improving PDR
Autofilled PDR fields
Hot Keys
Workflow analysis on Chat?
Enhance Push Algorithm
Focus time vs. AHT...how to really measure
Chat Ops Pilot
People
Sudeep
-
Product
Service (Generic)
Specialized Team Use Cases
App (iOS/Android)
Moxie Transition / Email
WayComm E-Mail Phase 0
Product
Manager Agent Assignment Tool(WFM)
E-Mail Routing
E-Mail Backlog
Process
Launch for CA/French (Sept 3)
EU Pilot (October)
People
Alex Tracy
WayComm E-Mail Phase 1
North American Launch
Product
Rebuild of BI Pipeline
People? Does it make sense to put a PM on this
Specialized Team Use Cases
B2B - Waycomm Email
Frontline Agent - Tx to care agent
Agent to Agent Chat
SMS - CMT Team
Non-Service
People
B2C to sales (Benji Soto)
B2B
Design Services / Merch
Process
Weekly - What's changed e-mail
?? Roadmap
SSC Productivity
Product
Profile
What else?
People
Sudeep
Abby
New Channels
SMS
People
Alex
Product
PoC Build Out
BI