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Quality Awards (MBNQA (Manufacturing, Service Company, Small Business,…
Quality Awards
MBNQA
Manufacturing
Service Company
Small Business
Education
Heatlthcare
Non-Profit
Leadership
Strategy
Measurement
Customers
Workforce
Operations
Results
ISO 9000
Goals
Meet stakeholder needs
Be useable by all sizes of organizations
Be useable by all sectors
Be simple and clearly understood
Connect quality management system to business processes
Standards
Customer focus
Leadership
Engagement of People
Process Approach
Improvement
Evidenced based decision making
Relationship management
30 Years
Six Sigma
Improved
Process
Profits
Employee Morale
Quality Products
Quality Service
Performance
Decreased
Variation
Defects
Differing Definitions
Common Threads
Use of teams
Training in statistical thinking
DMAIC approach
Supportive management
Total Quality Management (TQM)
Customer Focused
Total Employee Involvement
Process-centered
Integrated System
Strategic and Systematic Approach
Continuous Improvement
Fact-based Decision Making
Communications
ASQ Certification
50 years!
8 Steps
Decide
Select
Choose
Apply
Prepare
Exam
Results
Award