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Collections Assisted (Any Bureau DPD>= days 180 (Data(Acc no.) Sent to…
Collections Assisted
Any Bureau DPD>= days 180
Data(Acc no.) Sent to bnak
Bank reverts with data(Acc, PO, TO)
Leads are created (How? img attached)
Agent calls Customer a/c to priorities and ask him to pay the amount.
If customer says PTP, then a follow-up call is made
Customers sends us the proof of payment on which we receive commission against the allocation
There are diff agents for diff banks
Agent uses CRM to fetch his account details which helps him to pitch the customer better
Unassisted Product
(Bureau DPD >= 90days && Credit score <750) ? (Score +) : (normal credit advisory)
Score +
Score+ pitch on the dashboard
( xsell disabled )
Only for non-P/A customer needs to activate Score+. For P/A accounts Score+ is already activated
On Activation of Score+, a lead is created against the customer.
Score+ == True
switch (X)
{
case (P/A): Details are shown and is redirected to Bank PG
break;
case (P/A && non P/A): We connect with banks to fetch best offers for him;
break;
case (Non-P/A): We connect with banks to fetch best offers for him;
break;
}
Score+ == True
switch (X)
{
case (P/A): Agent will call back customer to followup and ask him to upload proof of payment
case (P/A && non P/A): agent will call customer with the updated offer if any or else ask him to pay the outstanding;
break;
case (Non-P/A):
case (P/A && non P/A): agent will call customer with the updated offer if any or else ask him to pay the outstanding;
break;
Customers sends us the proof of payment on which we receive commission against the allocation
switch (X)
{
case (P/A): Score+ activated;
break;
case (P/A && non P/A): Score+ activated for P/A accounts, Customer is pitched to activate Score+ for Non -P/A;
break;
case (Non-P/A): Customer is pitched to activate Score+:
}
Do it yourself
option is also made available for the customers who doesn't want to pay for score+
P/A - Partner & allocated
Non - P/A - can be Partner allocated and non partner
