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Operations Processes (Transformation Process the conversion of inputs into…
Operations Processes
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Transformation Process the conversion of inputs into outputs. Transformation differs between manufacturing business (inputs into tangible products) and service businesses (inputs into intangible products). This process involves value adding.
Volume how much of the product is made and how quickly the process can adjust to increases in demand and effectively manageing lead times.
Variety the range of products made the mix available. The greater vareity made the more operation processes.
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Visibility (Customer Contact) the nature and amount of customer contact (feedback). Can be through surveys, interviews, blogs and verbal contact.
Sequencing and Scheduling essential activities in the operation processes where sequencing refers to the order in which activities in the operation process occur and scheduling refers to the length of time activities take
Gantt Charts type of bar chart that shows both the scheduled and completed work over a period of time.
Critical Path Analysis a scheduling method that shows what tasks need to be done, how long they will take and what order is necessary to complete the tasks.
Technology application of science or knowledge and business technology involves the use of machinery and systems that enable businesses to undertake the transformation process more effectively and efficiently.
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Task Design and Process Layout classifying job activities so that employees can effectively perform and complete a task. It involves the job analysis.
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Product Layout machines and equipment relates to the sequence of tasks performed in manufacturing a product, for example a line arrangement.
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Monitoring: all operations should be monitored against the KPI's for their effectiveness.
Control: control occurs when corrective action is taken if there is a discrepancy between performance and goals.
Improvements: Lead to reduction in inefficiencies such as bottlenecks and continuous improvement leads to perfection in performance.
Outputs
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Customer Service refers to how well a business meets the needs and expectations of the customer and exceeding customers expectations is likely to be the key in developing long term customer relationships
Warranties an agreement to fix defects in products. An assessment of warranty claims can help a business to adjust transformation process so that they can become more effective.