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Next Gen CLP Customer App (Most Wanted Serivices (Usage Dashboard (Peers…
Next Gen CLP Customer App
Success Factor
Dwell Time
Traffic
Sticking content
Internal Links
Digestable Content
Productivity Gain
Resource spend on customer support
Average call duration
Customer Satisfaction
Most Wanted Serivices
Address Changing / Service Termination / Activation
Smart Meter
Billing & Payment
Usage Dashboard
Peers Consumption References
Personalization
Best Practices
Current Version
Comprehensive
Full functional features
Not Intuitive
Hidden Menu
Big ads but not relevant
Redesign
UX
Personalisation
Profile Pic
Appliances Profiling
Family Structure
Big Front Page Icons
My Account
Bill
Consumption
Peers Comparison
Services
Linked Accounts
Address Change
Feedback
Support
Report Problem
Chatbots
Instant
Contact Us
Shopping
Loyalty
Loyalty Points Redeem
Gift Redeem
Kids Program Enrollment
Notification
Billing
Comparison
Tips
Loyalty Point Collection
Task Archived
Monthly Login
Driver
High cost on CS?
Customer Satisfaction?
Branding among local and global competitors?
Make HK a better place in every means?
CLP mission and vision
Team Structure & Methodology
Team Structure
Scrum Master
Scrum Team
QA Lead
Technical Lead
Functional Lead
Product Owner
Methology
Financial Model Transformation
One-time Investment vs Run Rate
Digital Transformation
Team Practice Upskilling
Business Acumen
Operation Knowhow
Operations Transformation
Customer Services Model (Online / Offline)
Onsite Support
Service Order
Service Tracking
Customer Feedback
Goals
Customer Self -Service
Smart-Meter
