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How can CFG improve the quality of their service to increase revenue by…
How can CFG improve the quality of their service to increase revenue by 30% in 12 months
Improving Quality of Service
Feedback
Google Form
Filled in during the session
Having someone dedicated to deal with the feedback
Creation of a syllabus
Standardized service for all of the volunteers to follow
Updated class quality
Creating a goal/certificate for the completion of this course
Structure of the organisation
Improving volunteers
Experience
Resume building for the volunteers
Having certifications
Greater chance for volunteers to get work? Maybe if they have a skill for teaching? or for coding
Quality
Mandatory Training
Proper Selection criteria
Interview/Applications Process
requirements for the volunteers
Working with children check etc
Partnerships/Sponsors/Universities/Schools
Give opportunities to students that complete the course
Certification for the course (tangible result from completing the course
Marketing (Later down the track)
It is one of the core services of the organisations to provide coding workshops for those in Cambodia, but we need to work on the internal and NSW operations before we can market that
What is the Value Prop??
Channels
Communication of the value of partaking in the organization