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Performance Excellence (CERTIFICATIONS ISO 9000 Standards (Meet Stake…
Performance Excellence
Quality Awards
Malcolm Baldrige Award
Leadership
How upper management leads the organization, and how the organization leads within the community.
Strategy
How the organization establishes and plans to implement strategic directions.
Customers
How the organization designs, manages and improves key process
Measurement, analysis and knowledge management
How the organization uses data to support key processes and manage performance.
Workforce
How the organization empowers and involves its workforce.
Operations
How the organization designs, manages and improves key process
Results
How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.
CERTIFICATIONS
ISO 9000 Standards
Meet Stake holder needs
Be usable by all sizes of organizations
Be usable by all sectors
Be simple and clearly understood
Connect quality management system to business processes
5 Goals of ISO 9000:2000
Customer Focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decision making
Relationship management
TRAINING TOOLS
SIX SIGMA
Six Sigma is a method that provides organizations tools to improve the capability of their business processes
Assess employee's training needs
Decide on Training Methods
Evaluate Training
Facilitate Training
Follow up and assess training effectiveness and benefits
Standards
Compare with Standards
Measure Performance
Identify Deviations
Analyze Deviations
Develop and implement Program for Corrective Action
What is the Malcolm Baldrige National Quality Award (MBNQA)? (n.d.). Retrieved from
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
What Is the ISO 9000 Standards Series? (n.d.). Retrieved from
https://asq.org/quality-resources/iso-9000