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Issue with Zoom Conferencing Software (Are you the host of the meeting?…
Issue with Zoom Conferencing Software
Are you the host of the meeting?
Yes
Have you been able to access it in the past?
Yes
Please try locking and unlocking your account
Did this resolve your issue?
Yes
Close ticket and offer further assistance
No
Please update your password
Did this resolve your issue?
2 more items...
No
RTI staff members must be assigned a Zoom license before they can host or schedule meetings.
Have you been issued a license?
Yes
Please try locking and unlocking your account
Did this resolve your issue?
Yes
1 more item...
No
1 more item...
No
Would you like me to help you submit a request for a Zoom license?
Yes
I need to ask you a few questions to raise your request.
1 more item...
No
Close ticket and offer further assistance.
No
What is the best phone number to call you back at?
What is your work email address?
Where are you located? Site(Country, State, City), Building and Room
Please provide a detailed explanation of your issue.
What time does the meeting start?
Number of meeting participants?
Route to:GTS Help Desk