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BUSINESS MANAGEMENT - U4AOS1 - NEED FOR CHANGE (Key Performance Indicators…
BUSINESS MANAGEMENT - U4AOS1 - NEED FOR CHANGE
Key Performance Indicators (KPI)
Increased Market Share
Number of Customer Complaints
Number of Sales
Net Profit
Workplace Accidents
Level of Productivity
Staff Turnover
Level of wastage
Staff Absenteeism
Driving Forces
Force Field Analysis (Lewin)
Managers
Employees
Competitors
Legislation
Pursuit for profit
Reduction of costs
globalization
Restraining forces
Porter
Differentiation
When a product or business makes their products different from another - competes on quality
Costs
When a business or product is competing on costs - one is cheaper than the other