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Counselling Part 2 (Benefits of Counselling (Maintaining company assets,…
Counselling Part 2
Benefits of Counselling
Maintaining company assets
Higher productivity
Resolving issues
Increase commitment, morale and loyalty
Awareness of other viewpoints
Lower staff turnover
Personal Development
Improve corporate identity
Benevolence
Monitored organizational health
5D counselling process model
Stage 2
Define the problem
Understanding problem from employee’s POV
Focusing and prioritize issues
Methods
Self-Responsibility
New perspective
Acceptance and Ownership
Stage 3
Determine the goals
Choose & priortise goal & objective
Commitment
Stage 4
Decide plan of action
Break down strategy into specific steps
Plan and consider each step-in advance
Stage 5
Do follow-up
Arrange regular follow-up meetings
Offer support
Stage 1
Develop relationship
Creating an appropriate counseling atmosphere
5 Types of Attitude
Respect
Genuineness
Empathy
Equality
Confidentiality
Key Counselling Skills
Listening
Observing
Question and Probing
Paraphrasing and summarizing