Brainstorming (Me (Growth (Next year, Five years), What do I want to be…
What do I want to be when I grow up?
Role @ Swoop
What do I need to do if I leave?
Relationship with WestJet
Agile Project Management
Projects follow waterfall
Need to be more agile
Paperwork for the sake of paperwork
What is working?
What isn't working?
Build the company for growth
Build the company to scale
4 planes or 400 planes...shouldn't matter
Be the RyanAir or easyJet of North America
Provide a delightful customer experience internally and externally
Focus on supporting Enterprise applications
Take on application support
Provide automation for enterprise applications
Automate manual processes
Look at opportunities to make internal processes more efficient
AzureAD, Office365, Data Services
WS Touch-point Projects
Remove reliance on WS network
Designate Management service from WJTP
15below Phase 3
Authentication for WO/WS
Authorization via Designates
Designate Management Service
What would team structure look like?
Front end and back end developers
What about configuration?
need a configuration skillset on the team
Knowing configuration will allow for quicker troubleshooting
Define the process
Best way of doing DevOps?
Future of Technology @ Swoop
ZERO interest in maintaining usernames and passwords
Need for Loyalty program
People and Workplace
Learn about the different pieces of the HCM
Do we need to change app support philosophy?
Are non-technical teams equipped to handle technical issues
Reservation Support Team
Move team work process in to Azure DevOps