Please enable JavaScript.

Coggle requires JavaScript to display documents.

Counselling Part 1 (Counselling vs Coaching (Differences (Counselling:…

- - - - To tackle and improve work performance
- - - - Arises from Individuals themselves
        
        Lack of confidence/poor self image - Worried and depressed
        
        Arrogant and dominating – causing upsets
    - - Direct results of people living and working together in the same organisation
      - Cause
        
        Authority issues
        
        Poor interpersonal relations
        
        Perceived inequity in pay
        
        Overwork or underwork
        
        Lack of promotion
        
        Redundancy
        
        Retirement
        
        Redeployment
        
        Organisational change
  - - - Symptoms
        
        Poor concentration and performance
        
        Low energy or exhaustion
        
        High irritability
        
        Workaholism
        
        Increased drinking
        
        Dismissive or critical of spouse
      - Approach
        
        Adopt a friendly but essentially neutral approach
        
        Avoid agreeing with the person
    - - Death of a close friend, relative or partner
      - Symptoms
        
        Lack of concentration resulting in increase of errors
        
        Bouts of depression
        
        Lethargy
        
        Inappropriate anger and overreaction
      - Approach
        
        Opportunity to ventilate and talk about their feelings
        
        Being in a contact group of people who have had the same experience
    - - Person who has a condition that requires medical attention
      - Can also be an indicative of an eating disorder
      - Symptoms
        
        Change in physical appearance
        
        Persistent stomach pains
        
        Bad teeth
        
        Excessive exercise
        
        Indulgence in “binge” eating
      - Approach
        
        Refer to a doctor as soon as possible
    - - Examples
        
        Marijuana
        
        ICE
      - Symptoms
        
        Overweight and malnutrition simultaneously
        
        Paleness due to anaemia
        
        Accidents at work as alcohol impairs judgement
        
        Mood swings
      - Approach
        
        Refer employee to a specialist
        
        Take disciplinary action
    - - Effects of long-term stress
      - Triggered by a major unfortunate life event
      - Series of smaller events that build up
      - Symptoms
        
        Sadness
        
        Disturbance of sleep and appetite
        
        Self-neglect
        
        Loss of self-confidence
        
        Poor memory
        
        Suicidal thoughts
        
        Agitation and anxiety
      - Approach
        
        Supervisor should look out for early-warning signs
        
        Refer employee to a doctor
    - - Due to retrenchment of a family member, chronic illness, gambling, setting up a new home, not “living within one’s means”
      - Symptoms
        
        Poor concentration and performance
        
        Anxiety
        
        Distraction
        
        Restlessness
      - Approach
        
        Listen to their concerns and understand the problem
        
        Reframe their understanding of the problem and seek solutions
        
        Managers should carry out general counselling
        
        Seek external debt and financial counselling