Selection criteria for a new vendor (Methodology (key drivers (questions…
Selection criteria for a new vendor
background - research / focus
financial services experience
experience with public sector / public tender process
plus: alignment to where we are with our engagement journey
"hard reporting lines" vs matrix teams / dynamic teams (e.g. project teams)
platforms used (e.g. app / desktop / etc.) - how appropriate it is for us
ease of use / how intuitive it is?
How innovative it is?
AI / NLP?
ease of setting the platform / system up?
Customer support / account management
How much "maintenance" is needed?
Added services - e.g. access to other HR professionals, clients, etc. that will increase the value added
Additional opportunities to create alignment to People Plan
Ease of starting off
how long are we looking for a vendor for? next 3 years? 5? 10?
this might drive how certain aspects of the methodology & tech might be taken into account