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Conflict Management 1 (POTENTIAL CAUSES OF CONFLICT (objective…
Conflict Management 1
POTENTIAL CAUSES OF CONFLICT
objective interference
competition for scarce resource
personality differences
difference in perception sets
change
failure to communicate
ambiguity over responsibility/jurisdiction
co-ordination of work
TYPES OF CONFLICT IN THE ORGANISATION
conflict within the individual (intra-personal)
conflict between individuals (inter-personal)
conflict between individuals and groups (inter-personal)
conflict between groups (inter-group)
conflict between organisations (inter-organisational)
CHANGING VIEWS OF CONFLICT
traditional view
human relations
interactionist view
OUTCOMES OF CONFLICT
functional conflict (constructive)
dysfunctional conflict (destructive)
DEFINITION