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Customer Service Team Functions (New Bookings- customer accepts their…
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Phone Enquiries - Customer Care are responsible for answering all phone calls that come into these phone lines.
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Cancellation - Customer will notify their Account Manager/Customer Care Team. Cancellation charges will be discussed and system altered to show the booking cancellation and charges.
- CM PH top bar: Check that Booking Type is correct: private hire bookings are usually either UK Day or Inbetweens.
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