Please enable JavaScript.
Coggle requires JavaScript to display documents.
PEGA CSM (Credit Card Process Inbound/Outbound (Back office support…
PEGA CSM
Credit Card Process
Inbound/Outbound
Interaction via email/chat
Customer identification & verification
Customer Enquiry
Customer Request
Back office support
Contract closing process
Debt collection stopping process
Customer negotiation request handling
Collateral collecting process
Process MRC
Document process
Credit Card Automation
Inbound/Outbound
Interaction via email/chat
Customer identification & Verification
Customer Enquiry
Customer Request
Self-Action process
Card Activation
Card block/Unblock
E-Commerce activation/cancelation
Customer 360
Search customer info
Contract number
Card number
Account number
Application iD
Phone
National ID
View customer info
Newest info