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MANAGING EMPLOYEES' PERFORMANCE (Measuring Performance: Making…
MANAGING EMPLOYEES' PERFORMANCE
Performance management
Purposes of Performance Management
Strategic Purpose
Administrative Purpose
Developmental Purpose
Criteria for Effective Performance Management
Fit with strategy
Validity
Reliability
Acceptability
Specific feedback
Methods for Measuring Performance
Comparative
Attribute
Behavior
Quality
Results
Measuring Performance: Making Comparisons
Forced Distribution
Paired Comparison
Simple Ranking
Rating Individuals - Attributes
Graphic Rating Scale
Mixed-Standard Scale
Critical-Incident Method
Behaviorally Anchored Rating Scale (BARS)
Behavioral Observation Scale (BOS)
Organizational Behavior Modification (OBM)
Measuring Results
Measuring Quality
Types of Rating Errors
Contrast errors
Distributional errors
Rater bias
Giving Performance Feedback
Scheduling Performance Feedback
Preparing for a Feedback Session
Conducting the Feedback Session