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EXPLORING THE EXPERIENCES OF WATERWAYS OPERATIVES AT THE CANAL AND RIVER…
EXPLORING THE EXPERIENCES OF WATERWAYS OPERATIVES AT THE CANAL AND RIVER TRUST
What are the experiences of a targeted number of WOs in London?
What does being a WO mean to them?
What training and qualifications do they have?
What knowledge (practical and theoretical) do they need to carry out their responsibilities?
What are their duties and responsibilities?
maintenance, volunteer work and customer service and emergency aid
What are the reasons operatives work for canal management and how do they describe their tasks and what they do?
What are the Highlights and Challenges of being a WO in London and how are they dealt with?
What works and doesn't work for them in their jobs?
Works: WO Teams, Working hours, training fellow staff members, working with disadvantaged groups @ volunteer events, independence to work without a manager over you, skillset development.
What are their perspectives on the Canal and River Trust and the management they receive from them?
reactive not proactive, declining management quality, cyclical management structure, possibly improving at the moment- more attentive now?
Who do they go to in order to address challenges in their work?
Union (Unite), Human Resources, Telephone helpline or their supervisor.
What are the rewards/ difficulties that accrue over time for WOs in London?
In what ways do WOs picture the future of the canals and their roles on them?
In what ways do they have satisfaction/ lack thereof in their profession?
In what ways does this profession relate to their economic mobility?
In what ways does this profession relate to their social mobility?
In what ways does working for canal management affect their lives?