Please enable JavaScript.
Coggle requires JavaScript to display documents.
Difficult People (Types (Steamroller (Hostile (Aggressive), Not listen,…
Difficult People
Types
Steamroller
Not listen
Push their agenda
Overrule people
Hostile
Aggressive
Sniper :gun:
Side comments
Humour
Firework
Unpredictable
Shirker
Agree
Do not deliver
Dump work
Downer
Pessimistic
Pleaser
Overcommit
Control freak
Why? :
Behavior
Not the person
Self Defense
Context-specific
Lack of skills
Stress-induced
Dealing
Maintain
Dignity
Self-Respect
Seek
To understand
Remember
People
Do not change :red_cross:
Express
POV :check:
Go
Outcome :checkered_flag:
Triumph :forbidden:
Victory :forbidden:
Ourselves
Listen :ear::skin-tone-3:
Questions :question:
Expectation
Interaction
When :alarm_clock:
To end
Techniques
How :green_cross:
What :red_cross:
Interact
Express
Approach
Treat
New ideas
Proposal
Agreement :pen:
ASSUME strategy
Assess
Situation
Step Back
List
Learn
Stop
Wishing
They are different
Understand
Their POV
Master
Situation
Expect
Do it
Again
SALVAGE strategy
SMILE
Openly
ANTICIPATE
Hostility
LISTEN
Actively
VERIFY
Their grievance
AGREE
True parts
GUARANTEE
Actions
ENCOURAGE
Alter course
Tackle?
Context
Cost
Commitment
One-off ?
Permanent?
Emotion Control :warning:
Objective :goal_net:
Realistic
Separate
Thoughts
Feelings