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Outsourcing (Negotiating (Dealing with unreasonable (BATNA), People and…
Outsourcing
Negotiating
People and negotiations not intermixed
Focus on interest
Mutual gain
Objective criteria
Dealing with unreasonable
BATNA
Disadvantages
Coordination breakdown
Lack of control
Conflict
Security
Political hot potato
Advantages
Cost reduction
Fast completion
High expertise
Flexibility
Customer expectation
Customer more likely to review bad service
Outcome exceeds expectation
RFP
Selection of contractor