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Opic : Part3 (01)ask or make questions in suggested cases
->I'd…
Opic : Part3
01)ask or make questions in suggested cases
->I'd like to give you a situation and ask you to act it out
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b. inquiry of product
(mp3, mobile phone, furniture, house, coffee menu)
You would like to buy an MP3 Player. Call your friend and ask
about the MP3 Player he or she uses. Ask three or four questions that will help you decide whether you want to buy the product your friend is using. :check:
c. inquiry of reservations
(hotel, restaurant,hospital)
You want to stay at a hotel on a trip. Call a hotel and ask three or four questions to find out whether you want to stay at that hotel
:check:
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d. make an appointment with your friends
( going to park, trip to the beach, visiting a friend who lives overseas)
Your friend wants to go to the part this weekend. Call your fiend and ask him three or four questions about going to the park. :check:
02) explain the status and make an alternative in suggested trouble cases
-> I am sorry , but there is a problem I need you to
resolve. ** explain
a) cancel the reservation and suggest an alternative
(concert, restaurant, birthday party, park, change the plan of trip owing to the weather, ...)
You bought the concert tickets for today but at the last minute you are so sick that you can't even get out of bed. Call your friend explain your situation and give two or three alternatives to your friend.
:check:
b) explain failure and suggest an alternative
(MP3, broken window, dirty bed at the hotel..)
I'm sorry but there is a problem I need you to resolve. You have checked into the hotel and gotten to your room. but the room is not cleaned up properly. Call the front desk, explain your situation and give two or three questions to solve the problems.
:check:
c) explain purchasing problem and solve the problem
(furniture, wrong delivery of coffee, refund of fitness club, clothes, movie ticket**)
You found out that you purchased the wrong ticket at the theater. Talk to the person at the box office about your situation and offer two or three questions to solve the problems.
:check:
d) explain the problem or issues and ask an help
(websites, not returning the book to the library, airplane ticket)
When you arrived at the airport, you found out that your flight was canceled . However, all of the other flights are fully booked. Explain the situation to your travel agent and suggest two or three options :check:
e) solve the problem in particular cases.
(cannot find the key, losing your wallet)
You are at your relative;s house. but can't find the key to the door. You can't get into the house. Call your relative, explain your situation and ask two to three questions to solve the problem. :check: :
RP Pattern 01
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- I am calling to ask you some questions about xxx.
I am here to ask you some questions about xxx.
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- Alright. Thank you for your help.
RP Pattern 02
- Hello, Jenny this is Peter.
Hello, This is a customer who visited your store last week.
- I am calling to ask your some questions.
I am calling to tell you some bad news.
I am here to ask you some questions.
- I've got a problem. The problem is xxxx.
I dont think I can make it to the xxx.
Something has come up.
There is something wrong with my item.
- So, I have some questions./
Here is the deal./
I need your favor.
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If that's not the way, / If that's not an option / If not / If so, xxxx
- Alright. Thank you for your help/
I am sorry that happened/
Please let me know as soon as possible.
Thank you in advance.