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Red Lobster Operational Excellence (Simply great discipline (Simplify…
Red Lobster
Operational Excellence
Simply great discipline
Simplify operations
therefore reduce costs
similar to Honda
and Southwest airlines
SImplify menu,recipes,promotions
stopped deep discounting
timing promotions to counter
seasonal effects
No Fly Zones
during busy periods
new initiatives were
tested rigorously for restaurant readiness
standardized operations
to simplest and best ways
Initiatives to excel at basics
Fresh
Clean
Friendly
Full
Fresh - Recalibrate all cooking equipment
Cook at right temp
Clean - Deep clean restrooms, address
odour issues
Doug Green - ensured things are
corrected to last one
Friendly - Hiring and training to emphasize
on friendliness
Full
Buzzers during peak - Turn table
quickly
Computerized meal pacing
system- coordinates cook times