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Customer (Insights (Direct/Indirect) (Product development &…
Customer
Insights (Direct/Indirect)
Product development & commercialization
Manufacturer (Manufacturer flow management)
Wholesaler/Retailer (Customer service management)
Shipping (Order fulfillment)
Supplier (SRM)
Supplier/wholesaler/retailer (Demand planning)
Purchase channels
Web/Mobile
Social Channels
Physical stores
Brand Promotions
Returns(Raise return request), retailer/supplier/wholesaler
Product pick up(De-centralized method)
SCRAP
Restock
Parts recovery
Refurbish
Product pick up(Centralized method)
Refurbish
Parts recover
Re - Stock
Scrap
Order Management
B2C
Place order
Pay at Physical store
Get Products
Inventory check for product's availability
Place order with warehouse
Reserve/Consolidate order
Prepare for packing & shipping
1 more item...
Place order with supplier/manufacturer
Online payment
Order Confirmed
B2B
Place order
Get Quotes
Negotiate
Pick payment method
Online order initiation
Send to Centralized test & Evaluation Facility
Test at Retailer & logistic level
Sufficient
Insufficient