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ASK and MOPINION 2 July 2019 (Writing ASK content (Additions (issue:…
ASK and MOPINION
2 July 2019
Writing ASK content
Technical
Hiding not working in tables
Structure (
site mapping
)
Additions
issue: tracking
suggestion:
share underlying Word docs
solves formatting issues when adding info
use SharePoint
translations
suggestion: have a coordinator
monitoring the flagging
Handling feedback
Pending agreement
SLA
72 hours for
inidial action
How long for a
solution
?
72 hrs for
initial handling
(including weekends)
ACTION HANDLING
all in one
Technical
changes to the
feedback form
name of the agent
backend design
intracompany tagging
visibility of the reference number
automatic copying from fields to the email ("You wrote")
existing issues
timeout - without the ability to save data
special characters not accepted in actions
REPORTING question
visibility of time spent on a case
Communication
via Skype for Business