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Counselling (Counselling vs Coaching (Counselling (Deals with personal…

- - - - Common Goal : Improve Work Performance
- - - - Arises from individuals themselves
        
        Worried & depressed
        
        Timid & withdrawn
        
        Indecisive
        
        Arrogant & dominating
    - - Direct result of people living and working together
        
        Interpersonal relations
        
        Perceived unfair pay
        
        Overwork or underwork
        
        Lack of promotion
        
        Retirement
        
        Redeployment
        
        Organisational Change
  - - - Signs:
        
        Poor concentration & performance
        
        Low energy or exhaustion
        
        High irritability
        
        Workaholism
        
        Increased drinking
        
        Critical of spouse
        
        Approach:
        
        Friendly but neutral
        
        Avoid agreeing with the person
    - - Signs:
        
        Lack of concentration
        
        Increase in errors
        
        Depression
        
        Lethargy
        
        Inappropriate anger
        
        Overreaction
        
        Approach:
        
        Opportunity to ventilate and talk about feelings
        
        Could benefit from a contact group of people with similar experience
    - - Signs:
        
        Change in physical appearance
        
        Bad teeth
        
        Excessive exercise
        
        Binge eating
        
        Approach:
        
        Refer to doctor as soon as possible
    - - Addiction - cannot function without it
        Signs:
        
        Overweight and malnutrition
        
        Paleness due to anemia
        
        Accidents at work
        
        Mood swings
        
        Approach:
        
        Refer to specialist
        (Usually hard to get them to admit they have a problem)
        
        Disciplinary action may be needed
    - - Signs:
        
        Sadness
        
        Disturbed sleep & appetite
        
        Self-neglect
        
        Loss of self confidence
        
        Poor memory
        
        Suicidal thoughts
        
        Agitation & anxiety
        
        Approach:
        
        If serious, refer to doctor
    - - Signs:
        
        Poor concentration & performance
        
        Worried & distracted
        
        Restlessness
        
        Approach:
        
        Provide general counselling (listening, reframing)
        
        Seek expertise in debt & financial counselling
- - - - Create appropriate atmosphere
      - Create safe environment
        
        Encourage them to take a closer and more objective look at themselves
        
        Self-criticism leads to change & improvement
    - - Problem is first defined by employee, then redefined more objectively
        
        Employee is encouraged to relook at problem from different angles
        
        Promotes:
        
        Acceptance and Ownership
        
        Self-Responsibility
    - - Establish their goals:
        
        what to change
        
        what can be solved
        
        what can be managed differently
        
        Prioritise objectives and set realistic time frames
        
        Employee must commit to goal
      - 4) Deciding the Plan of Action
        
        Devise a specific & workable plan of action
        
        Generate & explore alternatives
        
        Employee to consider all options
        
        Teach decision-making skills
        
        Break down strategy into specific steps
        
        Plan & consider each step in advance
        
        5) Do follow-up
        
        Arrange regular follow-up meetings to check on progress and offer support