Please enable JavaScript.

Coggle requires JavaScript to display documents.

3.7.3 4.7.3 (Implementation Planning (following list gives an example of…

- - - - it's important to set up roles for a support structure and name people to fulfill these roles
      - Support personnel will need to acquire new skills.
      - infrastructure dedicated for support staff has
        to be made available
      - setting up a support structure normally is a project in itself and requires planning, a methodology and good practices adaptation from past experience
        
        objective of such a project is to develop and establish the"" to-be support "" structure for the new technical infrastructure
        
        Goals to accomplish this
        
        • Provide appropriate support structures for first-, second- and third-line support teams.
        
        • Provide a single point of contact.
        
        • Provide roles and skills definitions with applicable training plans. #
  - - - it is necessary to address some important questions such as:
        
        • How can the existing support staff be involved in the setup of the new project without neglecting the currently running system?
        
        • What is the gap of knowledge/skills that must be addressed in the training plan? #
        
        • How large is the difference from the current legacy environment operation to the operation of the new platform?
  - - - shadowing
        
        gives staff the opportunity to become
        accustomed to the system by observation.
      - and relay-baton method
        
        knowledge is transferred in small portions.
        
        to transfer knowledge and also to transfer responsibility
        in a transparent way.
  - - - plan should consider the role definitions and skill profiles for the new tobe structure, and the results of the gap analysis.
    - - • Content
      - • Scheduling information
      - • Duration
      - • Delivery mechanism (classroom and/or web-based)
      - • Train-the-trainer concept
- - - - either correct errors inthe system
      - or enhance the capabilities of the system
  - - - the organization’s procedures for dealing with emergency program changes
      - the security access restrictions over the
        
        use of the emergency logon IDs
        
        production source and executable modules
  - - - verify there is one and only ONE CORRESPONDING VERSION of the PROGRAM SOURCE CODE.