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ING (Changing costumer expectations (Digital inovations (Amazon (delivery)…
ING
Changing costumer expectations
Digital inovations
Amazon (delivery)
Apple (payment from mobile devices)
Spotify (curated playlist)
Set the bar high
The rise of fintechs
Do clients need a bank to do banking?
Banks are becoming IT companies
Organizational transformation
From classic functional hierarchy
To new way of working based on self-managed teams and agile principles
Low grow market in Netherlands
Shift from "Grow with the flow" to "Battle for share"
Merger with Postbank
TANGO
Performance management Practice
Agile organizations
Linking Goals to Business Priorities
Investing in managers' coaching skills
Differentiating consequences
Dynamic People Management