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2.11.2 (TOOLS AND TECHNIQUES (IT Balanced Scorecard (goes beyond the…

- - - - It is a lead indicator of whether a goal will likely be reached and a good indicator of capabilities, practices and skills.
    - - These criteria will often be based on KPIs that indicate whether a
        control is functioning correctly
    - - The use of the KPI indicates to management whether the CHANGE CONTROL PROCESS was managed correctly, with sufficient levels of quality and testing.
  - - - more responsive to the customer base and market conditions, while yielding material cost savings
  - - - root causes can then be used to develop needed controls to accurately address these root causes that LEAD TO SYSTEM FAILURES AND DEFICIENCIES.
  - - - • Life cycle (LC):
        
        A series of stages that characterize the course of existence of an organizational investment (e.g., product, project, program)
      - • Life cycle cost (LCC):
        
        The estimated COSTS of MAINTENANCE/UPDATES ,FAILURE , and maintaining interoperability with mainstream and emerging technologies
      - • Benefit analysis (BA):
        
        The user costs (or benefits) and business operational costs (or benefits) derived from the information system(s)
  - - - measures concerning customer (user) satisfaction,
      - internal (operational) processes
      - and the ability to innovate.
      - additional measures drive the organization toward OPTIMAL USE OF IT, which is aligned with the organization’s strategic goals, while keeping all evaluation-related perspectives in balance.
    - - Mission : to develop opportunities to answer future challenges
      - Objectives: TRAINING AND EDUCATION of IT Staff
        Expertise of IT staff
        RESEARCH into emerging technologies
    - - Mission: To deliver effective and efficient are the IT processes
      - objective
        
        effective and efficient are the IT operations
        effective and efficient are the developments
        Maturity level of IT processes
    - - Mission : To be preferred supplier of Information systems
      - Objectives : Preferred supplier of applications and operations
        PARTNERSHIP WITH USERS, USER SATISFACTION .
    - - Mission: To obtain reasonable business contribution from IT investment
      - objectives: business/IT alignment
      - value delivery : Cost management
        Risk Management
    - - • Mission—For example:
        
        – Become the preferred supplier of information systems.
        
        – Deliver economic, effective and efficient IT applications and services.
        
        – Obtain a reasonable business contribution from IT investments.
        
        – Develop opportunities to answer future challenges
      - Strategies—For example:
        
        – Develop superior applications and operations.
        
        – Develop user partnerships and greater customer services.
        
        – Provide enhanced service levels and pricing structures.
        
        – Control IT expenses.
        
        – Provide business value to IT projects.
        
        – Provide new business capabilities.
        
        – Train and educate IT staff and promote excellence.
        
        – Provide support for research and development.
      - Measures—For example:
        
        – Provide a balanced set of metrics (i.e., KPIs) to guide business-oriented
        IT decisions.
      - Sources—For example:
        
        – End-user personnel (specific by function)
        
        – COO
        
        – Process owners
    - - a vehicle for MANAGEMENT REPORTING TO BOARD
      - foster CONSENSUS AMONG KEY STAKEHOLDERS about IT’s strategic aims;
      - demonstrate theEFFECTIVENESS AND ADDED VALUE FOR IT
      - COMMUNICATE IT PERFORMANCE , RISK AND CAPABILITIES