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PRODUCT (Cycle (1/Awarness 2/Discover 3/Experience 4/Recommend (Measure…

- - - - Loyality & Satisfaction (Net Promoter Score, NPS)
        
        After Transaction
      - Customer Effort
      - Customer Satisfaction (CSAT)
      - Multichannel Listener > Catgorize
    - - Reach after new-feature
    - - Customer Experience (CX)
        
        CS, Advertising, Brand Reputation, Sales Process, Product Delivery, Pricing Fairness
      - User Experience (UX)
        
        Usability, Interaction and All Beyond the User Journey
- - - - Fact: 140% spent more cause a good past experience