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12.2 (QUALITY MANAGEMENT (Areas of control for quality management may…
12.2
QUALITY MANAGEMENT
Quality management is one of the means by which IT department-based PROCESSES ARE CONTROLLED, MEASURED AND IMPROVED .
Processes in this context are defined as a set of tasks that, when properly performed, produce the desired results
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effectiveness of
Insistence on the OBSERVANCE OF PROCESS and RELATED PROCESS MANAGEMENT TECHNIQUES is key to the effectiveness and efficiency of the IT organization.
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QUALITY ASSURANCE
QA personnel verify that SYSTEM CHANGES are AUTHORIZED, TESTED AND IMPLEMENTED prior to being introduced into the production environment according to a company’s change and release management policies.
personnel also oversee the PROPER MAINTENANCE OF PROGRAM VERSIONS and SOURCE CODE TO OBJECT INTEGRITY .
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QA function
in charge of DEVELOPING, PROMULGATING AND MAINTAINING STANDARDS OF IT FUNCTION
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assists by periodically checking the ACCURACY AND AUTHENTICITY of the input, processing and output of various applications.
To enable the QA function to play an effective role, the QA group should be INDEPENDENT WITHIN THE ORGANIZATION .
. In smaller organizations it may not be possible to have a separate QA function, in which case individuals may possess more than one role. However, under no circumstances should an individual review his/her own work.