How to solve (better tools (our system needs to be updated to reflect…
How to solve
our system needs to be updated to reflect differentiation on routing aligned to skill
better flow of information
Structure releases in more predictable ways (e.g. Monday we release, Wednesday we launch, Friday "fix")
To give lead time to teams
Volume and density of changes (release calendar)
Make advisors more confident with flow of information
immediate feedback on performance (survey results)
Move from universal model to Skill based routing
Gradual transition from one game to multiple games over time
high level of engagement from EA to partners
Discuss targets together to create realistic numbers
onsite visits that are more frequent
Town Halls to share information
Participate i rewards ceremonies
have a COE to create benchmarking from and share from that
Remove the pressure from advisors; identify things we can do differently to separate teh right behavior and not penalize the target "miss" when we generate targets as BHAGs
Define other motivations that keep people connected to role
Rewards for time spent
Differentiate comp against language?
EA is looking to help as many players as we can
can we look at KPIs at team level versus individual level?
Can we create a more frequent engagement across this team?