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Disbursement PEGA LOS (Bank Transfer (Capture customer's Bank account…

- - - - Bank name
        
        Bank branch
        
        Bank account
        
        Account Name
  - - - Route the Application to Deferred@pega.com Workbasket - status Pending-Disbursed
        
        Bank Transfer queue response
        
        Error?
        
        No - Wait for Disbursement response
        
        Yes - Route to ITTeam@LoanFW Workbasket
  - - - Result?
        
        Success - change app status to Resolved-Completed
        
        Cancelled/Failed - change app status to Resolved-Rejected-Soft
- - - - Upload to SFTP server
        
        TimeOut
        
        Call WS again
        
        Error
        
        Error Handling
        
        Error 1
        
        Already transferred to ESB
        
        Error 4
        
        Not PEGA app --> IT team
        
        Error 5
        
        Wrong Amount in file
        
        Payment Team re-correct the amount
        
        Other error
        
        technical error and need to be investigated by IT team
        
        Return 0 - Success
        
        VNPost
        
        Generate VN Post file
        
        Send to SFTP
        
        ESB
        
        1 more item...
- - - - Check KYC info after approval
        
        send disbursement request to SmartPay
        
        WS return code
        
        Code 1 - SmartPay disburses to customer wallet successfully. Case will be resolved in Pega
        
        Code 2 -
        Case is reversed back to Full Data entry stage if the eWallet is blocked
        
        Other Code - Move case to PaymentTeam@LoanFW WB
        
        Payment team can do soft-reject
        
        App is Approved
        
        Send request to WS to check customer E-Wallet
        
        Status = "Identified"
        
        Process Disbursement
        
        Status = "Blocked"
        
        Case is reversed back to Full Data entry stage
      - Un-Match
        
        Error message: "'Thông tin định danh không trùng khớp, vui lòng chọn kênh giải ngân khác hoặc trả về Sales" ; EN "KYC info does not match, choose other disbursement channel or revert to Sales"
      - Blocked
        
        Error Message
        VN "Ví điện tử đã bị khóa, vui lòng chọn kênh giải ngân khác hoặc trả về Sales"
        EN "eWallet is blocked, choose other disbursement channel or revert to Sales"
      - Other include Deleted
        
        Auto send request to SmartPay to create new wallet (CreateEWallet service) then proceed further as AI process