Disbursement PEGA LOS (Bank Transfer (Capture customer's Bank account…
Disbursement PEGA LOS
Capture customer's Bank account from DE stage
Select "Bank Transfer" at Full App stage
Capture info in Full App show on Case Detail
Send message to ESB for generating Bank Transfer Disbursement Request File
Construct & Send Application message to ESB
Route the Application to
Workbasket - status Pending-Disbursed
Bank Transfer queue response
No - Wait for Disbursement response
Yes - Route to
Update Application status
Disbursement result response
Success - change app status to Resolved-Completed
Cancelled/Failed - change app status to Resolved-Rejected-Soft
Call VNPost WS
Upload to SFTP server
Call WS again
Already transferred to ESB
Not PEGA app --> IT team
Wrong Amount in file
Payment Team re-correct the amount
technical error and need to be investigated by IT team
Return 0 - Success
Generate VN Post file
Send to SFTP
1 more item...
Select E-Wallet disbursement from DE Full App stage
Check E-Wallet status by Phone number
Check KYC info after approval
send disbursement request to SmartPay
WS return code
Code 1 - SmartPay disburses to customer wallet successfully. Case will be resolved in Pega
Code 2 -
Case is reversed back to Full Data entry stage if the eWallet is blocked
Other Code - Move case to
Payment team can do soft-reject
App is Approved
Send request to WS to check customer E-Wallet
Status = "Identified"
Status = "Blocked"
Case is reversed back to Full Data entry stage
Error message: "'Thông tin định danh không trùng khớp, vui lòng chọn kênh giải ngân khác hoặc trả về Sales" ; EN "KYC info does not match, choose other disbursement channel or revert to Sales"
VN "Ví điện tử đã bị khóa, vui lòng chọn kênh giải ngân khác hoặc trả về Sales"
EN "eWallet is blocked, choose other disbursement channel or revert to Sales"
Other include Deleted
Auto send request to SmartPay to create new wallet (CreateEWallet service) then proceed further as AI process