nedX.ai
Bot Intelligence
Conversational Proficiency
Small Talk
Natural Responses
Don't Repeat Yourself
Personalisation
Advanced NLU
NLP Modularity
Input Reprocessing
Acronyms
Synonyms
Custom Dictionaries
Industry-specific
Company-specific
Clarification
Object / Entity Extraction
Multi-modal Input
Text
Voice
Multilingual Input
User Preferences
Translation
Detection
Context Model
Stateful Context
Multi-context support
Conversation Repair
Contextual Fallback
Graceful fallback
Problem suggestion
Training 👩
Supervised
Training interface
Training Assistance
Intent Suggestion
Phrase Suggestion
Generation
Best-practise Optimisation
Deduplication
Problem Identification
Phrase Overlaps
Phrase Gaps
Overconfidence (False Positive)
Underconfidence(False Negative)
Reinforced
Unsupervised
Insights & Analytics
Manual Analysis
Tagging & Annotation
Session Record/Replay
Accessibility
Search
Grouping & Categorisation
Monitoring, Dashboarding, Alerting
System Performance
Volume
Channels
Performance
Conversation monitoring
User Behaviour
Conversation flows
Topics and Topic Trends
Hotwords / Triggers
Demographics
Conversation Analysis & Reporting
Chat-relevant metrics
Engagement
Retention
Activity Profiles
Modeling
Language Analysis
Intent flow modeling
Discovery
Intents
Drivers (aka. Problems)
Real-Time Analytics
Sentiment
Routing
Context Extraction
Data Availability
Raw {
Transcripts
Context
Channel Metadata
Processed {
Metadata
Topics
Integration
Supported Interfaces
Connection Schemes
- WSS
- Long Poll
- Polling
Patterns eg.
- Lambda
- Webhooks
- Event Streams
- Pub/Sub
Channels & CSPs
First Party
Web
Mobile App
Voice (Telephone)
SMS / RCS
Third Party Messaging
Apple Business Chat
Third Party Assistants
Alexa
Google Assistant
Siri / Bixby / Cortana / etc.
Third Party Social
Internal
Microsoft Teams
Skype / Lync
Rocketchat / Slack
Actions
Complex Actions
Internal APIs
External APIs
Action Orchestration
Integrate existing knowledge
Authorability
Codeless
Source-Controlled Deployment
Authentication
In-Channel
In-Conversation (Escalation)
Auth / Servicing Levels
MFA
Integration
w/ Personalisation
w/ Content & Actions
w/ Notifications
Access Control
Permissions
Scopes & Roles
SSO
Logging
Forwarding
Log Availability
Detail and Granularity
Knowledge Management
Expose Content
Import Content
Reference Content
Messaging
Rich Messaging
Static Rich Content
Message
Unicode / Emojis
Images
GIFs
Action
List Picker
Card / Carousel
Dynamic Rich Content
Files
Video
Recordings
Location
Interactive Elements & Media
iFrames
iMessage Apps
Voice-native
SSML
Multi-modal responses
Progressive Enhancement
Asynchronous Handling
Mailbox
Notifications
Push Messages
Subscriptions
OS Notifications
Session Management
Case Management
Session Length
Long-lived Context
Transcript Retrieval
Persistence (Universal session)
Conversation Routing
Handover
Bot-Agent
Bot-Bot
Bot-Voice
Cross-Channel
Handback
Transparent Escalation
Conversation Design
Conversation Model
Multi-Instance Support (multibot)
Dynamic Capability
Generated Context (Internal)
Input Context (External)
Deactivate Conversations
Slot Filling
Entry Points
Intent Reusability
Soft/Hard Limits
Depth
Breadth
Scale / Complexity
Publishing 👩
User Roles
Viewer
SME
Author
Approver
Admin
Workflow
Author/Approver Publishing
Scheduled Publishing
Content Ownership
Audit / Review Dates
Update Notifications
Versioning
Content Versions
Model Versions
Conversations
Intents
Action Versions
Change Control
Authoring 👩
Interface
Usability
Complex Bot Management
Bugs / Reliability
Enterprise Tooling
Content Search
Bulk Update
Shared Editing
Drafts
Message Content
Rich Content
Text Markup
Markdown
HTML
Voice Markup
Message Elements
Response Variants
Multi-Modal
Multi-Channel
Channel Variants
URL handling
Contextual Variants (eg. app/os)
Conversation Testing
NFRs
Performance
Resiliency
Security
Data Stewardship
Extendability
Cloud-Native
Multi-Cloud
Pricing Model
Roadmap Alignment
Portability
Model Export
Content Export
Import/Conversion Support
Documentation
Support
Authors
Developers
SMEs
Analysts
⭐ Support for Content Auditing
⭐ Support for Multiple Authors
Reliability
Backup
Disaster Recovery
See: Analytics
See: Training
Asset Management
See: Context Model
- Expose Storage
Avatars 🔥
Typing Speed
Sequential Responses
Actions
Complex Action Flows
see : Integrations & Message Content
Navigation
Deep Links
URL links
Call (+Direct Call)
Navigation w/ Pre-Pop
Event Triggers
Conversation Model Browser
Intent Search
Speed to Learn
Speed to Use
Drafts
Code/Content Separation
See Source-Controlled Deployment
Rollback
Live Preview
Nominated Owners
Link Visualisation
Release Targeting
Canary Releases
A/B Testing
Edit own content
click to edit
Extension Modules