Please enable JavaScript.
Coggle requires JavaScript to display documents.
nedX.ai (NFRs (Support (Authors, Developers, SMEs, Analysts), Resiliency…
nedX.ai
NFRs
Performance
Resiliency
Reliability
Backup
Disaster Recovery
Security
Data Stewardship
Extendability
Cloud-Native
Multi-Cloud
Pricing Model
Roadmap Alignment
Portability
Model Export
Content Export
Import/Conversion Support
Documentation
Support
Authors
Developers
SMEs
Analysts
Integration
Supported Interfaces
Connection Schemes
WSS
Long Poll
Polling
Patterns eg.
Lambda
Webhooks
Event Streams
Pub/Sub
Expose Storage
Extension Modules
Channels & CSPs
First Party
Web
Mobile App
Voice (Telephone)
SMS / RCS
Third Party Messaging
Facebook
Apple Business Chat
Whatsapp
WeChat
Third Party Assistants
Alexa
Google Assistant
Siri / Bixby / Cortana / etc.
Third Party Social
Twitter
Instagram
Internal
Email
Microsoft Teams
Skype / Lync
Rocketchat / Slack
Actions
Complex Actions
Internal APIs
External APIs
Action Orchestration
Integrate existing knowledge
Authorability
Codeless
Source-Controlled Deployment
Authentication
In-Channel
In-Conversation (Escalation)
Auth / Servicing Levels
MFA
Integration
w/ Personalisation
w/ Content & Actions
w/ Notifications
Access Control
Permissions
Scopes & Roles
SSO
Logging
Forwarding
Log Availability
Detail and Granularity
Knowledge Management
Expose Content
Import Content
Reference Content
Bot Intelligence
Conversational Proficiency
Small Talk
Natural Responses
Typing Speed
Sequential Responses
Don't Repeat Yourself
Personalisation
Advanced NLU
NLP Modularity
Input Reprocessing
Acronyms
Synonyms
Custom Dictionaries
Industry-specific
Company-specific
Clarification
Object / Entity Extraction
Multi-modal Input
Text
Voice
Multilingual Input
User Preferences
Translation
Detection
Context Model
Stateful Context
Multi-context support
Conversation Repair
Contextual Fallback
Graceful fallback
Problem suggestion
Training 👩
Supervised
Training interface
Training Assistance
Intent Suggestion
Phrase Suggestion
Generation
Best-practise Optimisation
Deduplication
Problem Identification
Phrase Overlaps
Phrase Gaps
Overconfidence (False Positive)
Underconfidence(False Negative)
Reinforced
Unsupervised
Insights & Analytics
Manual Analysis
Tagging & Annotation
Session Record/Replay
Accessibility
Search
Grouping & Categorisation
Monitoring, Dashboarding, Alerting
System Performance
Volume
Channels
Performance
Conversation monitoring
User Behaviour
Conversation flows
Topics and Topic Trends
Hotwords / Triggers
Demographics
Conversation Analysis & Reporting
Chat-relevant metrics
Engagement
Retention
Activity Profiles
Modeling
Language Analysis
Intent flow modeling
Discovery
Intents
Drivers (aka. Problems)
Real-Time Analytics
Sentiment
Routing
Context Extraction
Data Availability
Raw {
Transcripts
Context
Channel Metadata
Processed {
Metadata
Topics
Conversation Design
Conversation Model
Multi-Instance Support (multibot)
Dynamic Capability
Generated Context (Internal)
Input Context (External)
Deactivate Conversations
Slot Filling
Entry Points
Intent Reusability
Soft/Hard Limits
Depth
Breadth
Scale / Complexity
See: Context Model
Complex Action Flows
see : Integrations & Message Content
Publishing 👩
User Roles
Viewer
SME
Author
Approver
Admin
Workflow
Author/Approver Publishing
Scheduled Publishing
Change Control
Code/Content Separation
See Source-Controlled Deployment
Rollback
Release Targeting
Canary Releases
A/B Testing
Content Ownership
Audit / Review Dates
Update Notifications
Nominated Owners
Edit own content
Versioning
Content Versions
:star: Support for Content Auditing
:star: Support for Multiple Authors
Drafts
Model Versions
Conversations
Intents
Action Versions
Authoring 👩
Interface
Usability
Bugs / Reliability
Avatars :fire:
Speed to Learn
Speed to Use
Complex Bot Management
Conversation Model Browser
Intent Search
Live Preview
Link Visualisation
Enterprise Tooling
Content Search
Bulk Update
Shared Editing
Drafts
Message Content
Rich Content
Text Markup
Markdown
HTML
Asset Management
Voice Markup
Message Elements
Response Variants
Multi-Modal
Multi-Channel
Channel Variants
URL handling
Contextual Variants (eg. app/os)
Actions
Navigation
Deep Links
URL links
Call (+Direct Call)
Navigation w/ Pre-Pop
Event Triggers
Conversation Testing
See: Analytics
See: Training
Messaging
Rich Messaging
Static Rich Content
Message
Unicode / Emojis
Images
GIFs
Action
List Picker
Card / Carousel
Dynamic Rich Content
Files
Video
Recordings
Location
Interactive Elements & Media
iFrames
iMessage Apps
Voice-native
SSML
Multi-modal responses
Progressive Enhancement
Asynchronous Handling
Mailbox
Notifications
Push Messages
Subscriptions
OS Notifications
Session Management
Case Management
Session Length
Long-lived Context
Transcript Retrieval
Persistence (Universal session)
Conversation Routing
Handover
Bot-Agent
Bot-Bot
Bot-Voice
Cross-Channel
Handback
Transparent Escalation