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ITIL v4 (Service Management ITILv4-Service Management (Organization ITILv4…
ITIL v4
Service Management
VALUE
Perceived (Orange:peel/inside story)
Co-created
Organization
Role: Service Provider
Role: Consumer
Organisation Capability
Organize
People
User
Customer
Sponsor
SERVICES
Products
Ressources
Servcie Offering
Goods
Access to Ressources
Service Action
Service Relationships
