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Mental Models (Reflection and Inquiry (Introspection, Understanding of…
Mental Models
Reflection and Inquiry
Introspection
Understanding of self
Personal Mastery
Questioning to understand
Ladder of Inference
Assumptions
Often incorrect
Awareness
Invisible
Inquiry
Promote the Positive
Reframing
Can't make reframing obvious
Good and New
The Ripple Effect
Treat people with dignity and respect
Making workplaces safe for thinking
Penalty for thinking well
This is how we've always done it
How to train
Resigned mindlessness
Negativity as a reflex
Safe learning environment
Structure
Nurturing
Minimum Critical Specification
Left Hand Column
What's thought vs. what's said
Interpersonal conflicts
Real time?
Inquiry vs. Advocacy
Inquiry seeks to understand
Present thoughts and seek challenge
Advocacy seeks to persuede
Avoid inquisition
Scenarios
Not predictions
Looks into possible future outcomes
Skill be developed?
Experiences
Study