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Phone Interview WP Engine - Technical Support Specialist (Technical…
Phone Interview WP Engine - Technical Support Specialist
Technical Requirements
1-2 years experience working in technical support or a customer service
believe in our values
keen knowledge of, and passion for, web technology
learns quickly and takes ownership of your personal development.
Effective Troubleshooting Skills
Communication Skills
Excellent Organizational Skills
Effectively work in a team environment that uses cross collaboration
willingness and ability to share your knowledge with peers and others.
Demonstrate customer focus in every interaction
Adaptable
Product- provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster.
Service
Actionable Intelligence -
https://wpengine.com/platform/#row-pillar-intelligence
Ecosystem Integration -
https://wpengine.com/platform/#row-pillar-integration
Creative Agility -
https://wpengine.com/platform/#row-pillar-agility
Enterprise Performance -
https://wpengine.com/platform/#row-pillar-performance
Skill Match for Position
Development Experience
Technical Literacy
Open source cms
WordPress, Plugins and Themes
DNS and SSL
File management tools
Linux Command Line
online Chat / instant messaging tools
Understand Web hosting error codes
StudioPress / Genius
Principles
Heather Brunner - Chairwoman and CEO
Jason Cohen - Founder/ CTO
Mission
WP Engine is the leading WordPress digital experience platform. We're a new breed of technology company at the intersection of software innovation and service. Our platform provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster.
Customers/ Clients
Small Enterprise and community entrepreneurs