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First year IABA (Module 1; introduction to management (Management…
First year IABA
Module 1; introduction to management
Management
Division of labour
Rational goal model by Frederic taylor
Internal process model by Weber and Fayol
Human relations model by Elton Mayo
Open system model by Henry Mintzberg
Organisational chart
Pyramid of Maslow
7S' by McKinsey; skills, systems, staff, stategy, style, structure and shared values
Manager duties; stimulator, mentor, innovator, mediator, producer, director and coordinator
Marketing
4 P's;
Price
Place
Promotion
Product
STP process;
Segmentation
Targetting
Positioning
Business Economics/accounting
opportunity costs
fixed & variable costs
Break Even Point
Margin of safety
Contribution margin ratio
Direct & indirect costs/overhead
Budgetting
Verbal Communication
sender - message - channel - receiver
interpretation because of frame of reference
LSQ; Listening, questioning, summarizing
selective listening
Asking questions
paraphrasing
Reflection of feelings
concreteness
summarizing
non-selective listening
Bizcafé
Business English
Business related
learned new words and phrases
Module 2; Managing information
Bookkeeping/financial accounting
Balance sheet
Assets = liabilities + own equity
Journal entries
Ledger accounts
Income statement
VAT
Management accounting
Profitability ratio's
Liquidity ratio's
Efficiency ratio's
Research
Structured
Written in APA6
Literature review
Title page
Methodology
Results
Conclusion and discussion
Qualitative data
fieldwork
don't need large samples
Quantitive data
Surveys
Observations
Secondary data by the government etc.
HRM
Division of labour
20th century 90's
Personnel menagement
Personnel planning
Labour turnover rate
ratios; sex, age, productivity, absence due illness etc.
Recruitment, selection
Job Analysis
Job description
Job specification
Assessment & appraisal
Promotion, deviation, demotion
Breaking bad news
Clear message, preffered in a closed room
give the other person room to get used to the idea
help with solution if possible
Personnel & organisation
Written Communication
Module 3; Business Communication
Corporte Communication
different theories
nudging: helping in the good direction
Framing: making something sound more positive
Cognitive dissonance: people want to get rid of inconsistencies
Theorie of reasoned action: something happened like this so I will do this
Different forms of CoCo
Financial communication
Job market communication
Marketing communication
crisis management
Boeing 737 MAX
Public relations
internal communication
Sharing information within an organization for business purposes
formal
informal
intercultural and global communication
Identity
Driven by the image x corporate behaviour, - communication, - design
Stakeholder mapping
Power x interest of stakeholders
Verbal Communication
Non-verbal communication very important
Body language
Tone of voice
Facial expression
6 hats
Difference in cultures
Logical and Critical Thinking
Problem solving, critically thought about if something stated is right or not
Assumptions
Inferences
Analogies
Explanations
Credibility of evidence
Claims
Arguemnts
Fallacy
defects that weaken arguments
Apple assignment
Module 4; Operational Management
LO game
Fun way of learning how the really works
focussed on the opportunities
Project Management
structuring
Cooperating and connecting
Clarifying
Reflecting
Operational management
Push and pull logistics
Pull: customers demand based on ordering
Push: Producer produces more than demanded based on information flow
Creative and Conceptual thinking
PBL
Leading a conversation
