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CHAPTER 6: BUILDING AND SUSTAINING RELATIONSHIP ((2) Relationship with…
CHAPTER 6: BUILDING AND SUSTAINING RELATIONSHIP
1) Relationship with Your Subordinates
Important of Having Good Relationship with Subordinates:
• Assists the manager’s success
• Enhances the organization’s reputation
• Increase subordinates’ commitment
4)
Relationship with Clients or Customers
How to Improve Relationship with Clients or Customers:
• Know the client
• Identify customer needs and wants
• Maintain multiple lines of communication that the customer may use
• Provide full disclosure when interacting with a client
• Actively seek customer feedback
• Do not argue with a client
• Use the salutation in all types of communication
5)
Islamic Perspective of Leading
Leadership is articulating visions, embodying values and creating the environment within which things can be accomplished
Principles in Islamic Leadership:
• The belief in Allah and willing submission to the creator
• A good leader always provide direction or a vision to the organization and his followers
• Leaders should communicate their vision to others as part of generating strong commitment
• Leaders also have a major responsibility in creating and maintaining the culture of the organization
2
) Relationship with Peers
Important of Having Good Relationship with Peers:
• Enriches knowledge, skills and experience
• Fosters teamwork and spirit of cooperation
• Enhances professional reputation
How to Improve Relationship with Peers:
• Share ideas, skills, experiences and pertinent information with your peers
• Assist your peers in growth and development
• Never take advantage of your peer’s weaknesses
• Lend a sympathetic and empathetic ear to your peer’s problems
• Be loyal to your peers and maintain confidentiality
• Defend your peers in their absence and speak positively of them or not at all
• Share with other people any compliments paid to your peers by third parties
• Show respect to your peers
3)
Relationship with superiors
How to Improve Relationship with Superiors:
• Know your superior’s preferences and management styles
Four leadership styles:
a) autocratic style
b) paternalistic style
c) democratic style
d) laissez-faire style
The Qualities of an exemplary Muslim Leader:
• Ability to influence
• Bravery
• Calmness
• Honesty
• Possession of knowledge
• Strong sense of responsibility
• Willingness to sacrifice