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Repair Module Workflow (Customer exists (yes (customer), no (new customer…
Repair Module Workflow
Customer exists
yes
customer
no
new customer info
customer Group/branch info
POS Profile
pos
Items
doesnt exist
create Item
checkout
payment method
payment
1 more item...
checkout
payment method
payment
reciept (thermal)
create Item
checkout
payment method
payment
reciept (thermal)
Device (pre repair/unlock condition , pic )
customer signature (dependancy)
warranty
service
apple GSX
ticket
unlock
apple gsx unlock information
checkout
payment method
payment
1 more item...
repair
quote customer for disassembly
quotation accepted
disassembly
identify problem
1 more item...
quotation refused
thermal reciept initial costs
status report
2ND PHASE apple diagnostics
generate apple diagnostics report
quote customer
quotation refuesd
1 more item...
quotation accepted by the customer
1 more item...
status report
(1st phase ) pre repair condition
diagnose parts
quote customer
quotation refuesd
1 more item...
quotation accepted by the customer
1 more item...
status report
inventory device
Device with Sku
is covered by warranty?
warranty exists
warranty covered
send approval notification
generate Log Report
inventory items