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Lesson 7: Documentation & In flight Management (Data obtained during…
Lesson 7: Documentation & In flight Management
Necessary information when registering a patient in a public Specialist Outpatient Clinic (SOC)
Patient Details
Name
Date of birth
Patient unique identification number
Address
Other necessary information
Contact number
3rd party payers
Next of Kin (NOK) Information
Allergy Information
Referral Source
Information is inaccurate - billing errors will occur
Data obtained during registration
Document types (e.g. NRIC, work permit)
Case Types (e.g. Outpatient/Inpatient)
Visit Type (e.g. first visit, follow-up)
Referral source (e.g. polyclinic, GP, Self-Referral)
Payment class (e.g. Singapore Citizen, PR, Foreign Resident, Non-Resident)
Attending service provider
Medical Claims Proration System (MCPS)
Secure web-based medical benefits & claims processing/proration system that helps Singapore Civil Service to centrally manage & process employee healthcare benefits
System integrated with healthcare providers, insurance companies & various government agencies - significantly streamlined medical claims processes, enabling public service employees to enjoy medical benefits at clinics & hospitals
Why is it important to validate patient's information?
May not be a Civil Service Card (e.g. no entitlement)
Patient may no longer be employed under civil service
Civil Service Card may no longer be valid
In-flight Management
Payment vs Deposits
Payment is treated as money paid for services rendered
Deposit is deemed to be monies that may be refunded