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7.5.5 (4) (Network Management Tools (Response time reports (reports…
7.5.5 (4)
Network Management Tools
Response time reports
identify the time necessary for a command entered by a user at a terminal to be answered by the host system.
important because end users experiencing slow response time will be reluctant to use IS resources to their fullest extent.
reports typically identify average, worst and best response times over a given time interval for individual telecommunication lines or systems.
reports should be reviewed by IS management and system support personnel to track potential problems
If response time is slow, all possible causes, such as
input/output
(I/O) channel bottlenecks,
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and central processing unit
(CPU) capacity,
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Downtime reports
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If downtime is excessive, IS management should consider the following remedies:
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• Closely monitor line utilization to better forecast user needs, both in the near and long term.
Online monitors
check data transmission accuracy and errors. Monitoring can be performed by echo checking (received data are bounced back to sender for verification)
status checking all transmissions, ensuring that
messages are not lost or transmitted more than once.
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Help desk reports
prepared by the help desk, which is staffed or supported by IT technicians trained to handle problems occurring during normal IS usage
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end user encounters any problem, he/she can contact
the help desk for assistance.
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