Please enable JavaScript.
Coggle requires JavaScript to display documents.
Learning Unit 3 (Roles and Rules in Dyads (Professional Status, Age,…
Learning Unit 3
Roles and Rules in Dyads
Professional Status
Age
Gender
Level of authority.
Level of power.
Level of experience.
Job Position
Sensitive to non verbal cues
We rely on first impressions. Somebody with glasses may seem smart but we can be wrong.
When we meet strangers we judge them on their appearance and non verbal behavior.
First impressions are non verbal and they are hard to change.
Make up our minds on people of how they look and what they wear.
We may think all fat people are friendly, so when we talk to one those stereotypes cause misunderstanding.
Interpersonal communication in workplace
Effective Listening.
People's ability to interpret and control own communication.
Non-verbal communication, body language and eye contact.
Difference between verbal and non verbal Communication
Face to face verbal communication takes turns, non verbal com is a process that never ends even if we say nothing .
Verbal and non contradict each other, people rather believe non verbal.
Non verbal is more effective, in showing emotions and attitudes.
Interpretations to non verbal communication
Non verbal communication not always clear what it means.
Seen in context and not on its own.
Crossed arms may seem like a angry person but he could just be getting cold.