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O2O JD (Customer research, pain points, expectation (What kinds of…
O2O JD
Customer research, pain points, expectation
- What kinds of customer research do we have now ? :red_flag:
- Customer feedback/surveys :red_flag:
- Customer expectation and trend
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Info collection :red_flag:
- current processes (sales & aftersales) and systems behind
- clarify the business questions via individual meeting with relevant BUs
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Try to pin point the various digital/phyical process/IT tools/systems and know 斷掉處
(Data flow perspective)
Co-creation workshop (MBTw, dealers or customers)
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